Shipping policy
Shipping Policy
At Silk'D Luxury Hair Co, we are committed to delivering your order with the same care and attention that goes into every product we offer. Please review our shipping information below.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (United States)
We offer multiple shipping options to suit your needs:
| Shipping Method | Rate | Estimated Delivery |
|---|---|---|
| Economy | $4.90 (0–5 lbs) / $19.90 (5–70 lbs) | 5–8 business days |
| Standard | $6.90 (0–1 lb) / $9.90 (1–5 lbs) | 3–5 business days |
| Express | $19.99 flat rate | 1–2 business days |
Free Shipping Thresholds
- Economy shipping is complimentary on orders of $300 or more
- Express shipping is complimentary on orders of $400 or more
International Shipping
We proudly ship to customers worldwide. International orders are fulfilled via USPS, DHL Express, and FedEx, with rates calculated at checkout based on your destination and package weight.
Estimated International Delivery Times:
- Standard International: 7–14 business days
- DHL Express / FedEx Express: 3–7 business days
Please note that delivery timelines may vary due to customs processing, local carrier delays, or peak shipping periods.
Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, or fees assessed by their country's customs authority. These charges are not included in your order total and are collected by the carrier or local customs office upon delivery.
International Shipping Restrictions
Due to varying import regulations, certain countries may restrict or require documentation for the importation of human hair products. We recommend checking your local customs regulations prior to placing an order. Silk'D Luxury Hair Co is not responsible for orders held, seized, or returned by customs authorities.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment directly through the carrier's website. If you have not received tracking information within 3 business days of your order, please contact us at [your support email].
Shipping Delays
While we strive to meet all estimated delivery windows, Silk'D Luxury Hair Co is not responsible for delays caused by carrier disruptions, weather events, customs processing, or other circumstances beyond our control.
Contact Us
For shipping inquiries, please reach out to our team at silkd@silkdluxuryhair.com or through our contact us page. We're happy to assist.